Guki Cellars

Contact : 045-232-4499
Log in | Register

You must be over 20 years old
to order alcoholic beverages

Order, Packing, Delivery and Payment

How to order

Note: Any person purchasing alcoholic beverages must be over 20 years old.
Please state your birthday and age in the designated space of the Customer Registration form.

Order and sales terms

If this is your first order please register your personal data in the CUSTOMER REGISTRATION form first. In this context please rest assured that GUKI CELLARS uses the data solely for internal company purposes. We do not sell, share, rent or otherwise provide outsiders with any information except where necessary to execute our business such as delivering the goods, collection of payments, conducting company organized activities as well as promoting and marketing our goods and services. Also, please ensure that the data provided is complete and correct to avoid possible errors.

If you are a customer please check that the data derived from your previous registration record is still correct. Otherwise please change or complete the entries shown in the order sheet.

Order confirmation

Customers will receive an e-mail to confirm the order. GUKI CELLARS reserves the right to request that corrections to the order be made or to cancel the order should this be necessary.

Standard order conditions

Prices quoted are to be understood ex cellar. Tax included prices are stated for reference purposes. Transportation fees and other surcharges as stated under positions 1 ~ 5 are added as applicable.    

  1. For each delivery a regular transportation fee of ¥ 500 (excluding tax) is charged.     
  2. From April 16th to September 30th transportation by "Cool Delivery" is highly recommended. If cool   delivery    was requested a "Cool Delivery" fee" of ¥ 300 (excluding tax) is charged for each lot of 10 bottles or less. NOTE: The max. number of bottles per carton for cool delivery is 10 bottles (not 12).  
  3. The "Cool Delivery" surcharge applies to other periods of the year (if so requested).    
  4. NOTE: For deliveries to Okinawa Prefecture and other islands, please contact us.   
  5. For Cash on delivery payment a handling fee of ¥ 400 (excluding tax) is charged.                                 NOTE: the maximum amount for one cash on delivery is limited to ¥ 300,000 

Minimum order conditions

An order must be comprised of 3 bottles or a pre-packed set or an order amount of not less than ¥10,000. .

Sales Units
The available packing options of each product are stated on the product web pages. As a rule, wines and spirits are sold and delivered in their original packing i.e. either wooden cases or cartons of 3, 6 or 12 bottles. As part of its services GUKI CELLARS provides customers also with the possibility to order most of the products in "Assorted Cartons" of either 3, 6, 9, 12, 15 or 18 bottles. Certain products, as stated on the product web pages, are available only in cases or cartons containing 3, 6 or 12 bottles. Non-wine & spirit products are packed and sold in units as stated separately.

Packing Standards

All cases and cartons are delivered in solid cartons. Please note that products for delivery in "Assorted Cartons" are packed and dispatched in line with standard procedures; the kinds and numbers of products in each carton cannot be determined in advance.  These cartons are also not suitable as gift boxes.    

How to pay

Payment terms

To pay your order please choose from among the ways stated below:

  1. Pay COD (Cash on delivery) 
  2. Note:The maximum amount for one COD delivery is limited to ¥300,000.
  3. Pay using one of the following credit cards: Visa, Master, JCB, American Express or Diners Club.
  4. Note: Order amounts exceeding ¥100,000 are to be paid by bank remittance.
  5. Note: Please be advised that any of the designated credit cards, when issued in Japan, is accepted. However, the card registration and related procedures are in Japanese language only.  Should you not be familiar with it please select to pay by means of cash on delivery (COD). 

Delivery procedure

Standard delivery

Unless specified otherwise orders are dispatched one working day after order procedures were completed. Depending upon the location receivers will receive the order within 1-3 days after the dispatch date.

Timing your delivery
Should you desire to receive your order on a certain date and/or time, please complete respective entries in the order sheet.  It should be noted that delays in time might occur.  Please also note that orders must be dispatched within 30 days after the order date at the latest.

Invoice and Transport documents
On the dispatch day customers are informed by e-mail of the dispatch. The invoice and delivery documents are attached. Please print them out and/or store them as needed. Should you encounter any difficulty please contact us through our contact form or by Fax at (045) 623-7906 of call us at (045) 232-4499. Please specify your Customer-, order- or invoice-  and telephone number. It enables us to proceed with the matter at hand more quickly and accurately.

Cool delivery
From April 16th to September 30th it is highly recommended to use coold delivery conditions. To do so please select cool delivery in the order sheet. The cool delivery charge is applied automatically. During other months cool delivery is also available and may best be used during periods when the wines otherwise risk freezing. Cool delivery temperatures range from 6~10°C.  

Secure OnLine

231-0862 Yokohama,Naka-Ku,
Yamate-cho 155-7, Japan

Tel : 045-232-4499
Fax : 045-623-7906